Shipping - USA Orders
Customers are responsible for any import
duties - taxes - fees
*some exceptions and notes below
A shipping fee will be provided when placing your order.
Shipping fees are taxable and in CDN dollars. Fees also include packaging, shipping, handling and insurance. A signature may be required upon delivery.
USA customers should contact us prior to placing their orders to ensure that our carriers are able to ship to their location (i.e. we do not ship to Hawaii, Alaska or Puerto Rico). Some other remote locations (far from a major centre), may require additional shipping time and fees. You will be notified if any additional fees apply.
Orders may be subject to import duties, taxes, and fees. All charges must be paid to the local tax authority upon receipt of your package. The Button Gal is currently unable to predict whether or not you will be charged a fee or what that fee might be. Shipments may be delayed by the customs process. Please contact your local customs office for further information.
On average, orders will be processed and shipped within 1-7 business days (excluding weekends and holidays) depending on our current stock and order backlog.
When your order is shipped, notification will be sent by e-mail providing any available tracking information. Please note that it may take the carrier up to 24 hours to update their tracking system.
The Button Gal packages all orders in protective packaging to ensure your merchandise is not damaged during transit.
Upon receipt of your order, please review the contents of your shipment and contact us if you have any questions or concerns relating to your order. A quick e-mail letting us know that you are satisfied with your order is always appreciated and confirms that all of our order processes are working efficiently.
The above information applies to orders placed directly with The Button Gal through our website to Resellers (wholesale), and local event sales only. Does not apply to our online (print on demand) marketplace shops, or our sister sites. Our Resellers set their own shipping prices and policies.